Shipping policy
Shipping Policy
We currently ship orders to the destinations available at checkout.
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information where available.
Delivery Times
Estimated delivery times vary depending on the destination, shipping method, product availability, and carrier.
Typical delivery times are approximately:
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United States: 5–12 business days
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United Kingdom: 5–12 business days
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Other supported destinations: 7–20 business days
Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside our control.
Tracking
Tracking information will be provided where available. Tracking updates may take a few business days to appear after an order has been shipped.
Customers should use the tracking information provided to monitor the progress of their shipment.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If an incorrect or incomplete address is provided and the package cannot be delivered, additional shipping costs may apply if a replacement shipment is requested.
Delayed or Lost Orders
If an order has not arrived within the expected delivery timeframe, please contact us with your order number.
We will review the shipment and, where appropriate, investigate the delivery with the relevant carrier.
If the carrier confirms that an order has been lost in transit or the order cannot be delivered, we may provide a replacement or refund in accordance with our Return and Refund Policy.
Customs and Import Charges
For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.
Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
Delivery Issues
If you receive a damaged, defective, or incorrect item, please contact us promptly with your order number and clear photographs of the item and packaging so that we can review the issue and provide an appropriate resolution.
Contact
If you have any questions regarding shipping or delivery, please contact us through the contact information provided on our website.
This Shipping Policy is subject to applicable consumer protection laws and does not limit any rights that cannot legally be excluded or restricted.